I placed an order with a reputable online store (name here omitted to protect someone who will be getting some gifts this Christmas). I have done business with them before and they have my trust. They shipped this package to me via Fed Ex. It was suppose to be 2 day shipping. I had my tracking number and did a little tracking of the package, being a 2 day ship there is not much tracking that can be done. So it was scheduled to be delievered on 20 Nov. That evening I came home and I had a stack of boxes (stuff from a candle party and some other orders) but not this particular package. So I checked the Fed Ex website. It said that it had been delivered that day at 2:45 PM. I had returned home at 5PM. So not being able to find the box that they said was left at my front door, I called 1800 GOFEDEX (their telephone number) and had to fight with a machine for a while, which was totally useless, it merely told me what I already knew. I finally got a human on the line and she pulled up the files and again told me the computer said that it had been delivered that day and was left at my door. When I explained that it was not there she said that she would put in a note and the local office would contact the driver and I would get a call the next day.
The next day came and went I received no phone call as to the location of my box. So that evening I went online and contacted them through their website. They sent a reply that it was being investigated and gave me a case number and promised that I would be contacted once they found something.
Well, time continued to march on and such. Today when I came home the box was in my mailbox. It had been opened and taped closed again. Luckily everything was there that was suppose to be there. However I still haven't heard anything else from Fed Ex. I sent them another email, to which I just got the automated reply that they would answer me with in 48 hours. It will be interesting to see if they do, if not by 6 PM on Thanksgiving I will be sending more emails and such to them.
All in all this leaves some questions:
Where did my box go?
Why can't Fed Ex keep track of it packages, when its job is to keep track of its packages?
Who opened my box? Was it a Fed Ex employee?
and the big one.... Why did Fed Ex never follow up on any contacts? Do they not care about their customers?
1 comment:
all you can do is to complain and complain and complain and then threaten them with the better business bureau.
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