Fed Ex sucking continues!

As you may have picked up from the last post I have had issues with Fed Ex.  Being a customer and not being pleased with their relations to me (ie sucking at life) I wrote their customer relations department (see the post below), since they don't seem to have a customer service office.  This was their reply to me:

Thank you for taking the time to contact us.

I apologize, but you have reached FedEx Office Customer Relations, and
we do not have the ability to assist you with your request.  Your
inquiry is one that will need to be addressed by a FedEx shipping
representative.

For your convenience, I have forwarded your inquiry to
webmaster@FedEx.com. A FedEx representative will be contacting you
shortly to address your questions or concerns. Please feel free to
contact them directly by dialing 1-800-GO-FEDEX (1-800-463-3339).

Thank you again for writing.

Alisa Nielsen
Customer Relations

Now, since they have fowarded this email to Fed Ex shipping, just like they did last time, I'll give Fed Ex shipping till tomorrow to try to contact me.  Then it will be time to reach out again.  Of course, being confused that apparently the customer relations office is not about customer relations, I had to write back to them: 

Dear Sir, Ma'am, or Automated Machine that will tell me that this is not the function of your office,

I have emailed this address twice.  As far as I can tell you are customer relations.  As far as I can tell, since I have done shipping through you I am a customer.  In both of my emails I have complained that your customer service sucks.  I have written how I continually reach out to you and your company continues to ignore me.  This seems to be an issue with the way that you related to your customers, hence contacting customer relations.  However both of my emails have been replied to by saying that you can not help me that it isn't your office's job and then forward the email to Fed Ex shipping, who by the way is even worse at customer relations than you are.  I'm curious at this point, since your replies to my previous emails have led me to believe that your office (customer relations) has nothing to do with customer relations, so what is it you do?

Luckily their first response was quick, and automated!  Lets have a look:

Thank you for contacting FedEx Office!  Your comments are extremely important to us as they help us to improve our products and services.  Every email we receive is reviewed and in most instances responded to within 48 hours.  You may also contact one of our customer service professionals at 1-800-GoFedEx, 24-hours a day.

Please note if your email is regarding the change or cancellation of an online order we encourage you to contact us at our toll-free number listed above in order for us to provide you with immediate assistance.

Thank you again for taking the time to contact us, we sincerely appreciate your business.

Best regards,

FedEx Office Customer Relations