More Fed Ex Grumbles

So Fed Ex is still screwing with me.  I wrote to their customer relations people (for the second time now).  Here is what I had to say (the subject line was epic fail):

Dear Customer Relation Person,

    Lets start off that this is a customer relation issue.  You have failed me, and I happen to be the customer.  We'll start off at the beginning.  I placed an order from Amazon, and had it sent to me via 2 day shipping.  It was scheduled to be delivered 20 Nov.  Its tracking number was 994133804353.  Checking both the Amazon site and your site it stated it was delivered and let on my door at 1445.  I arrived home that day at 1700.  The box was not at my door, so I called your 800 number.  I was told that they would contact the local office, who would talk to the driver and they would call me the next day.  Today is 2 Dec, 12 days after I was told I would get a call about this package.  You have failed me.

  Since I did not get the call that I was suppose to get I emailed via your website.  I was told in an email reply on the night of 21 Nov that you would investigate under the number  20081120026160 and you would let me know as soon as you located the package.  I never heard anything else from that contact.  Since todays is 2 Dec and there has been nothing more from this it seems that you have just ignored me, the customer.  You have failed me.

Since you have never followed up on that I suppose that you have yet to locate the package.  I have gotten the package, it arrived in my mailbox (opened by the way) last week.  Now I emailed your customer relations on 25 November.  In this email I let you know that my box has arrived and asked why your company never followed up.  Your response was that it wasn't a customer service issue, and that Fed Ex ground would be contacting me.  Now hear it is 2 Dec and I still have yet to hear anything from Fed Ex ground from that contact. You have failed me.

Now, I have reached out to you a number of times.  Each time I get one email immediately after I contact I get one response that we will get back to me at some point.  Then I don't hear anything more from it.  Since I am a customer and you have continually failed me, I view this as a customer relations issue.  I would like to know why you don't seem to care about customers.  Perhaps why you can't keep track of packages (which I thought was what your company was based on).  Might be nice to know why my box was open when it finally got here.

But of course, based on my previous experiences from this, you'll send an email that we'll get to you and then I'll never hear back from you again.  So this means that you get today's Epic Fail.